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Proctorio Support

Need additional help? Contact Proctorio’s 24/7 Support: 

Live Chat can be accessed during an exam. Click on the shield icon in your web browser (top right corner or in your browser extensions). Click Live Chat to connect with support personnel to get help DURING your exam. 

Accessibility

Proctorio is VAPT certified, Section 508 compliant, and fully accessible and usable by everyone regardless of ability or circumstance. Students who need accommodations are required to contact Student Disabilities Services to assist you in contacting your instructors for test-taking accommodations.

Privacy and Security

Proctorio ensures the safety, privacy, and security of its users. Man privacy provisions have been established to ensure student privacy and FERPA compliance.  

  1. During an exam, Proctorio may take screenshots of your desktop, detect the number of computer monitors connected to your computer, or record your web traffic. This information will only be recorded if the instructor has enabled it within the exam/quiz settings. This information is stored with zero-knowledge encryption, which means the data is encrypted both in transit and at rest.
  2. Once an exam is completed, Proctorio no longer has access to this information.
  3. Proctorio has no file access of any kind and cannot/will not access any of your personal files or documents.
    Proctorio never stores academic information from any of its users.
  4. It is impossible for anyone from Proctorio or any of its affiliates to view exam recordings. They are only accessible to your instructor and secure authorized users at the university through UTSA’s Blackboard system.