System Alerts

Experiencing an Outage or Issue?

Follow Us for Updates

Alerts

There are currently no active alerts. 

RESOLVED – Blackboard Login Issues

6:15 PM – The issue regarding signing into Blackboard has been resolved, and service has been restored. If you continue to encounter any issues, please email academicinnovation@utsa.edu. We apologize for this inconvenience.

5:30 PM – Academic Innovation is aware of an error preventing user login to Blackboard. Our team is actively working to resolve the issue. We apologize for the inconvenience this has caused.

Scheduled Maintenance

There is currently no scheduled maintenance.

Padlet Scheduled Maintenance

Start Time: Saturday, September 10, 2022, at 6:00 PM CT
End Time: Saturday, September 10, 2022, at 8:00 PM CT

Description:
Padlet will be undergoing scheduled database maintenance on Saturday, September 10, 2022, between 6:00 PM – 8:00 PM. During this time, the Padlet web and mobile apps will be unavailable.

Panopto Scheduled Maintenance

Start Time: Tuesday, August 9, 2022, at 12:00 AM CT
End Time: Tuesday, August 9, 2022, at 12:10 AM CT

Description:
Panopto will be undergoing scheduled maintenance on Tuesday, August 9, 2022 between 12:00 AM – 12:10 AM.

During this time:

  • Originality reports will be queued until SafeAssign is back online.
  • Direct Submit will be unavailable.
  • The “Check submissions for plagiarism using SafeAssign” feature will be disabled when creating or editing assignments.

Alerts

There are currently no active alerts. 

MEDIAL - Unplanned Service Interruption

Academic Innovation has received reports that the MEDIAL Library is currently unavailable. Our team is actively working to restore services as soon as possible. We apologize for any inconvenience this has caused. 

404 Error When Downloading Office Files Using Microsoft Edge

Academic Innovation has received reports of Blackboard displaying 404 errors when downloading Microsoft Office files using the latest version of Microsoft Edge. This issue is due to a new feature released in Edge that opens Office files in the browser. To get around this error, you will need to disable this feature using the following steps:

  1. Open the Edge menu by clicking the three dots in the top right.
  2. Click Settings.
  3. Click Downloads from the left menu.
  4. Set “Open Office files in the Browser” to Off

Scheduled Maintenance

There is currently no scheduled maintenance.

SafeAssign Scheduled Maintenance

Start Time: Tuesday, July 19, 2022, at 12:00 AM CT End Time: Tuesday, July 19, 2022, at 3:00 AM CT Description: SafeAssign will be undergoing scheduled maintenance on Tuesday, July 19, 2022 between 12:00 AM – 3:00 AM. During this time:
  • Originality reports will be queued until SafeAssign is back online.
  • Direct Submit will be unavailable.
  • The “Check submissions for plagiarism using SafeAssign” feature will be disabled when creating or editing assignments.

Blackboard Collaborate Ultra Upgrade

Start Time: Thursday, January 13, 2022 at 1:00 AM CT
End Time: Thursday, January 13, 2022 at 5:00 AM CT

Description:
On Thursday, January 13, 2022, Blackboard Collaborate Ultra will be upgraded to the latest release. This upgrade will occur from 1:00 am to 5:00 am CDT. Blackboard engineers will try to minimize downtime and do not plan on using the entire maintenance window. However, they will use the whole maintenance window if necessary. Collaborate Ultra users will experience intermittent availability during this maintenance window.