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SoftChalk Integration Scheduled Maintenance

Academic Innovation will be conducting scheduled maintenance on the SoftChalk Synchronization Integration on Saturday, February 6th, between 1:00 AM and 3:00 AM. During this time, the “SoftChalk – Synchronize Copied Content” and “SoftChalk Publish with ScoreCenter” functions will be unavailable.

This update is necessary to resolve an issue with SoftChalk lessons not synchronizing. Thank you for your patience during this maintenance.

Resolved Alerts

Blackboard Performance Issues – 1/19/2021

7:30 PM UPDATE: Blackboard engineers have implemented a fix to resolve the performance issues we experienced today. Academic Innovation continues to monitor performance and will provide additional updates if needed. We sincerely apologize for the inconvenience this has caused.

4:40 PM UPDATE: Blackboard has identified the issue, and a fix will be implemented between 5:30 PM and 6:00 PM. During this time, Blackboard may become slow, but we do not expect any downtime associated with this maintenance. We recommend that students do not complete assessments during this window. Once the fix has been implemented, Academic Innovation will provide an update.

Original Alert: Academic Innovation has received reports that users are experiencing system slowness and error messages throughout the day on Tuesday, January 19, 2021. We are investigating the issue and actively working with the vendor to resolve it. We will provide more information as it becomes available. We apologize for the inconvenience.

Blackboard Linking Issue – 1/18/2021

The Blackboard issues related to files not being linked has been resolved. If you continue to encounter issues with files, please email academicinnovation@utsa.edu.

We apologize for any inconvenience this issue may have caused and appreciate your patience.

Kind regards,

The UTSA Academic Innovation team