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Alerts

There are currently no active alerts.

There are no active alerts.

Zoom – Unplanned Service Interruption 

Resolved 4:40 PM: The issue affecting Zoom services has been resolved. If you continue to experience any issues, please contact us at academicinnovation@utsa.edu. We apologize for any inconvenience this may have caused.

Update 4:00 PM: Zoom has implemented a fix, and services are starting to recover. Our team will continue to monitor its status and provide additional updates as needed. 

Original Alert: Zoom is currently experiencing an unplanned service interruption. Engineers are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience this has caused.

Login Issues Affecting Canvas and Zoom

Update 2/17/2025 @ 7:10 PM: The login issue affecting Canvas and Zoom has been resolved. Users should now be able to login without any issue. We appreciate your patience and understanding while UTS worked to address the issue. If you continue to experience any difficulties, please email academicinnovation@utsa.edu or call 210-458-4520.

Update 2/17/2025 @ 4:20 PM: We are still actively working to resolve the login issues affecting Canvas and Zoom. If you are already logged in, your session should not be affected unless you log out. We appreciate your patience and will provide further updates as we have more information.

Original Alert 2/17/2025 @ 3:10 PM: Academic Innovation has received reports of login issues affecting Canvas and Zoom, and our team is actively investigating. If you were already logged into Canvas or Zoom, your session should not be affected. We apologize for the inconvenience this has caused.

Canvas – Unplanned Service Interruption 

Update 11/22/2024 @ 12:00 PM: The issue affecting Canvas has been resolved, and the site is now fully operational. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please email academicinnovation@utsa.edu for assistance.

Original Alert: Canvas is currently experiencing an unplanned service interruption. Engineers are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience this has caused.

RESOLVED: Canvas – Slow Page Loading

The issue regarding Canvas slowness and “504 Gateway Time Out” errors has been resolved. If you continue to encounter issues, please email academicinnovation@utsa.edu.

UPDATE: UTSA Network Outage

The cause of the network outage has been identified, and systems are beginning to come back online. Please be patient if it takes a few minutes for everything to be restored. 

Canvas/Simple Syllabus
Slowness

With the start of the semester, we are seeing higher activity in Canvas and Simple Syllabus, leading to occasional slowness during peak times. Academic Innovation is actively working with the vendors to address this as quickly as possible. We appreciate your patience and understanding during this time.

RESOLVED: Panopto – Unplanned Service Interruption

Update 11/20/2024 @ 10:15 AM: Panopto engineers have addressed the issue, and our site is now operational. Their team continues to monitor system performance. We apologize for any inconvenience this may cause.

Original Alert: Academic Innovation has received notice that Panopto is experiencing an unplanned service interruption. Panopto engineers are aware and actively investigating this issue as an urgent priority. We apologize for any inconvenience this may cause.

RESOLVED: Panopto – Unplanned Service Interruption

Update 7/16/2024 @ 12:42 PM: Panopto engineers have addressed the issue, and our site is now operational. Their team continues to monitor system performance. We apologize for any inconvenience this may cause.

Original Alert: Academic Innovation has received notice that Panopto is experiencing an unplanned service interruption. Panopto engineers are aware and actively investigating this issue as an urgent priority. We apologize for any inconvenience this may cause.

RESOLVED: Panopto – Degradation

Update 6/17/2024 @ 11:11 PM: A Panopto fix has been successfully implemented, and the issue is now resolved. If you continue to encounter issues, please email academicinnovation@utsa.edu.

Original Alert: Academic Innovation has received notice that Panopto is experiencing a performance degradation in processing. Panopto engineers are aware and actively investigating this issue with urgent priority. We apologize for any inconvenience this may cause.

RESOLVED: Canvas – Slow Page Loading

Update 6/12/2024 @ 1:01 PM: The fix has been successfully implemented, and the issue is now resolved. If you continue to encounter issues, please email academicinnovation@utsa.edu.

Original Alert: Academic Innovation has received reports of slowness with Canvas. Canvas engineers are aware of the issue, and a fix has been implemented. We apologize for any inconvenience this may have caused.

Macmillan Learning: Duplicate Attempts in SpeedGrader

Academic Innovation has received reports of duplicate Achieve attempts being recorded in the Canvas Gradebook. This is causing assignments to be marked as late and students to receive an email notification each time grades are synced. We are actively working with Macmillan Support to resolve this issue. 

Scheduled Maintenance

There is no upcoming scheduled maintenance.

Turnitin & Gradescope Emergency Maintenance

Start Time: Saturday, March 29, 2025, at 10:00 AM CT
End Time: Saturday, March 29, 2025, at 10:30 AM CT

Description:
Please be advised that Turnitin will undergo emergency maintenance on Saturday, March 29, 2025, starting at 10:00 AM CT and lasting approximately 30 minutes. During this time:

  • Turnitin will be unavailable, and any submissions made during this window will need to be resubmitted to Turnitin by clicking “Resubmit to Turnitin” in SpeedGrader. We recommend submitting any assignments before or after this maintenance window to ensure originality reports are generated. 
  • Gradescope users will be unable to access the platform via Canvas or view Code Similarity Reports. All other Gradescope functionality will remain available through the Gradescope website and mobile app.

More Details: Turnitin Scheduled Maintenance Notification

Panopto Scheduled Maintenance

Start Time: Saturday, April 12, 2025, at 9:00 PM CT
End Time: Sunday, April 13, 2025, at 12:00 AM CT

Description:
Please be advised that Panopto will undergo scheduled maintenance on Saturday, April 12, 2025, starting at 9:00 PM CT and lasting approximately 3 hours. During this time, users will be unable to watch or record Panopto videos. We apologize for any inconvenience this may cause.

More Details: Panopto Scheduled Maintenance Notification

Simple Syllabus Scheduled Maintenance

Start Time: Saturday, November 2, 2024, at 5:00 AM CT
End Time: Saturday, November 2, 2024, at 7:00 AM CT

UPDATE 11/2/2024 @ 8 AM: The Simple Syllabus scheduled maintenance has been completed, and the system is now fully operational. Thank you for your patience during this update. If you encounter any issues, please email academicinnovation@utsa.edu

UPDATE 11/2/2024 @ 7 AM: The scheduled maintenance for Simple Syllabus is still in progress, extending beyond the anticipated time. We appreciate your patience and understanding as the Simple Syllabus team works to complete the update. We will provide another update as soon as the system is fully operational.

Original Alert: Simple Syllabus will be unavailable due to scheduled maintenance on Saturday, November 2, 2024, from 5 AM to 7 AM CT. This maintenance is necessary to improve system reliability and is in direct response to the performance issues experienced at the start of the semester.

We apologize for any inconvenience this may cause and appreciate your patience as we work to ensure a better experience.

Scheduled Maintenance: Canvas/myUTSA Account Data Integration

The vendor behind our Canvas/myUTSA Account data integration will be conducting scheduled maintenance tonight, February 28th, starting at 8:00 PM and lasting until tomorrow, February 29th, at 1:00 AM. During this time, real-time updates will not take place, and the “Grade Transfer” Tool to submit midterm grades will be unavailable. Any changes, such as enrollment drops, will be processed once the maintenance is completed. We apologize for any inconvenience this may cause.

Canvas Scheduled Maintenance

Start Time: Thursday, April 4, 2024, at 1:05 AM CT
End Time: Thursday, April 4, 2024, at 3:05 AM CT

Description:

Canvas will be undergoing scheduled maintenance on Thursday, April 4, 2024, between 1:05 AM and 3:05 AM. During this time, Canvas will be unavailable for approximately 5 minutes.

We highly recommend not completing any assignments, tests, discussions, or other activities during this window. We apologize for any inconvenience this may cause and appreciate your patience during this upgrade.

Canvas Scheduled Maintenance

Start Time: Thursday, April 4, 2024, at 1:05 AM CT
End Time: Thursday, April 4, 2024, at 3:05 AM CT

Description:

Canvas will be undergoing scheduled maintenance on Thursday, April 4, 2024, between 1:05 AM and 3:05 AM. During this time, Canvas will be unavailable for approximately 5 minutes.

We highly recommend not completing any assignments, tests, discussions, or other activities during this window. We apologize for any inconvenience this may cause and appreciate your patience during this upgrade.

Panopto Scheduled Maintenance – Postponed

UPDATE:

The Panopto maintenance initially scheduled for Friday, November 3, 2023, has been postponed. A new date will be announced at a later date. 

More Details: Panopto Scheduled Downtime Notification

Panopto Scheduled Maintenance – Completed

Start Time: Saturday, August 3, 2024, at 7:00 PM CT
End Time: Saturday, August 3, 2024, at 9:30 PM CT

Update @ 8:50 PM:
Panopto engineers have completed the emergency maintenance that took place earlier this evening. If you encounter any issues with the tool, please email academicinnovation@utsa.edu. We thank you for your patience and apologize for any inconvenience this may have caused.

Description:
Please be advised that Panopto will undergo emergency maintenance today, August 3rd, starting at 7:00 PM CT and lasting until 9:30 PM CT. During this time, users will be unable to watch or record Panopto videos. We apologize for any inconvenience this may cause.

More Details: Panopto Scheduled Downtime Notification

Panopto Scheduled Maintenance

Start Time: Tuesday, August 9, 2022, at 12:00 AM CT
End Time: Tuesday, August 9, 2022, at 12:10 AM CT

Description:
Panopto will be undergoing scheduled maintenance on Tuesday, August 9, 2022 between 12:00 AM – 12:10 AM.

During this time:

  • Originality reports will be queued until SafeAssign is back online.
  • Direct Submit will be unavailable.
  • The “Check submissions for plagiarism using SafeAssign” feature will be disabled when creating or editing assignments.

For general technology alerts and upcoming maintenance, please visit University Technology Solutions’ (UTS) alerts page.

Alerts

There are currently no active alerts. 

MEDIAL - Unplanned Service Interruption

Academic Innovation has received reports that the MEDIAL Library is currently unavailable. Our team is actively working to restore services as soon as possible. We apologize for any inconvenience this has caused. 

404 Error When Downloading Office Files Using Microsoft Edge

Academic Innovation has received reports of Blackboard displaying 404 errors when downloading Microsoft Office files using the latest version of Microsoft Edge. This issue is due to a new feature released in Edge that opens Office files in the browser. To get around this error, you will need to disable this feature using the following steps:

  1. Open the Edge menu by clicking the three dots in the top right.
  2. Click Settings.
  3. Click Downloads from the left menu.
  4. Set “Open Office files in the Browser” to Off

Scheduled Maintenance

There is currently no scheduled maintenance.

SafeAssign Scheduled Maintenance

Start Time: Tuesday, July 19, 2022, at 12:00 AM CT End Time: Tuesday, July 19, 2022, at 3:00 AM CT Description: SafeAssign will be undergoing scheduled maintenance on Tuesday, July 19, 2022 between 12:00 AM – 3:00 AM. During this time:
  • Originality reports will be queued until SafeAssign is back online.
  • Direct Submit will be unavailable.
  • The “Check submissions for plagiarism using SafeAssign” feature will be disabled when creating or editing assignments.

Blackboard Collaborate Ultra Upgrade

Start Time: Thursday, January 13, 2022 at 1:00 AM CT
End Time: Thursday, January 13, 2022 at 5:00 AM CT

Description:
On Thursday, January 13, 2022, Blackboard Collaborate Ultra will be upgraded to the latest release. This upgrade will occur from 1:00 am to 5:00 am CDT. Blackboard engineers will try to minimize downtime and do not plan on using the entire maintenance window. However, they will use the whole maintenance window if necessary. Collaborate Ultra users will experience intermittent availability during this maintenance window.