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Alerts

There are currently no active alerts.

There are no active alerts.

McGraw Hill Connect: On-Time Submissions Marked as Late

Academic Innovation has received reports of Connect assignments submitted on time being flagged as late in the Canvas Gradebook. McGraw Hill Support resolved this issue on October 1st, and it is recommended to resync all Connect Grades to ensure the proper submission times are recorded in Canvas. 

How-To Guide: Resync Grades via the Grade Sync Tool

Macmillan Learning: Duplicate Attempts in SpeedGrader

Academic Innovation has received reports of duplicate Achieve attempts being recorded in the Canvas Gradebook. This is causing assignments to be marked as late and students to receive an email notification each time grades are synced. We are actively working with Macmillan Support to resolve this issue. 

Scheduled Maintenance

There is no upcoming scheduled maintenance.

Canvas Scheduled Maintenance

Start Time: Thursday, November 16, 2023, at 12:05 AM CT
End Time: Thursday, November 16, 2023, at 2:05 AM CT

Description:

Canvas will be undergoing scheduled maintenance on Thursday, November 16, 2023, between 12:05 AM and 2:05 AM. During this time, users can expect up to 15 minutes of downtime.

We highly recommend not completing any assignments, tests, discussions, or other activities during this window. We apologize for any inconvenience this may cause and appreciate your patience during this upgrade.

Panopto Scheduled Maintenance – Postponed

UPDATE:

The Panopto maintenance initially scheduled for Friday, November 3, 2023, has been postponed. A new date will be announced at a later date. 

More Details: Panopto Scheduled Downtime Notification

Panopto Scheduled Maintenance – Postponed

Start Time: Friday, November 3, 2023, at 10:00 PM CT
End Time: Friday, November 3, 2023, at 11:30 PM CT

Description:
Panopto will be undergoing scheduled maintenance on Friday, November 3, 2023, between 10:00 PM and 11:30 PM. Panopto expects up to 10 minutes of downtime.

More Details: Panopto Scheduled Downtime Notification

Panopto Scheduled Maintenance

Start Time: Thursday, November 1, 2023, at 8:30 PM CT
End Time: Thursday, November 1, 2023, at 10:00 PM CT

Description:
Panopto will be undergoing scheduled maintenance on Thursday, November 1, 2023, between 8:30 PM and 10:00 PM. During this time, the Padlet web and mobile apps will be unavailable.

Panopto Scheduled Maintenance

Start Time: Tuesday, August 9, 2022, at 12:00 AM CT
End Time: Tuesday, August 9, 2022, at 12:10 AM CT

Description:
Panopto will be undergoing scheduled maintenance on Tuesday, August 9, 2022 between 12:00 AM – 12:10 AM.

During this time:

  • Originality reports will be queued until SafeAssign is back online.
  • Direct Submit will be unavailable.
  • The “Check submissions for plagiarism using SafeAssign” feature will be disabled when creating or editing assignments.

For general technology alerts and upcoming maintenance, please visit University Technology Solutions’ (UTS) alerts page.

Alerts

There are currently no active alerts. 

MEDIAL - Unplanned Service Interruption

Academic Innovation has received reports that the MEDIAL Library is currently unavailable. Our team is actively working to restore services as soon as possible. We apologize for any inconvenience this has caused. 

404 Error When Downloading Office Files Using Microsoft Edge

Academic Innovation has received reports of Blackboard displaying 404 errors when downloading Microsoft Office files using the latest version of Microsoft Edge. This issue is due to a new feature released in Edge that opens Office files in the browser. To get around this error, you will need to disable this feature using the following steps:

  1. Open the Edge menu by clicking the three dots in the top right.
  2. Click Settings.
  3. Click Downloads from the left menu.
  4. Set “Open Office files in the Browser” to Off

Scheduled Maintenance

There is currently no scheduled maintenance.

SafeAssign Scheduled Maintenance

Start Time: Tuesday, July 19, 2022, at 12:00 AM CT End Time: Tuesday, July 19, 2022, at 3:00 AM CT Description: SafeAssign will be undergoing scheduled maintenance on Tuesday, July 19, 2022 between 12:00 AM – 3:00 AM. During this time:
  • Originality reports will be queued until SafeAssign is back online.
  • Direct Submit will be unavailable.
  • The “Check submissions for plagiarism using SafeAssign” feature will be disabled when creating or editing assignments.

Blackboard Collaborate Ultra Upgrade

Start Time: Thursday, January 13, 2022 at 1:00 AM CT
End Time: Thursday, January 13, 2022 at 5:00 AM CT

Description:
On Thursday, January 13, 2022, Blackboard Collaborate Ultra will be upgraded to the latest release. This upgrade will occur from 1:00 am to 5:00 am CDT. Blackboard engineers will try to minimize downtime and do not plan on using the entire maintenance window. However, they will use the whole maintenance window if necessary. Collaborate Ultra users will experience intermittent availability during this maintenance window.