There are currently no active alerts.
There are no active alerts.
Updated: 11/18/2025, 8:20 AM
Some of our digital learning tools may be unavailable or experiencing intermittent connectivity issues due to the Global Cloudflare Network Outage. A list of affected tools can be found below. We are actively monitoring the situation and will update this page as soon as we have more information. Thank you for your patience and understanding.
11/4/2025 2:00 PM: The earlier issues causing slow loading, page errors, and interruptions when launching external tools have been resolved. If you continue to experience any issues, please contact [email protected]. We appreciate your patience while this was addressed.
11/4/2025 1:25 PM: Canvas engineers have implemented a fix, and functionality is now being restored. You may continue to experience brief slow loading or intermittent errors as services recover. We appreciate your patience and understanding while this issue is resolved.
11/4/2025 12:55 PM: Canvas is currently experiencing slow loading times and sporadic page errors, which are also affecting the launching of some external tools. Engineers are actively working to identify and resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Updated: 10/21/2025, 8:30 AM
Some of our digital learning tools experienced disruptions earlier this morning (10/20/2025) due to the widespread Amazon Web Services (AWS) outage. While most tools are now operational, some vendors continue to work toward fully restoring services. We are actively monitoring all systems and will update this page as new information becomes available.
RESOLVED – Updated: 8/27/2025 11:10 AM
The issue affecting course enrollments in Canvas has been resolved. Students and faculty should now see their Canvas course list accurately reflect current schedules and assigned courses. If you are still missing courses or see courses you previously dropped on your Canvas course list, please email us at [email protected] for assistance. We sincerely apologize for the inconvenience this has caused and thank you for your patience.
Resolved – Update: 7/22/2025, 6:30 PM
The login issue affecting adobe.com has been resolved, and users should now be able to log in as expected. We apologize for any inconvenience this may have caused. If you continue to experience issues, please contact us at [email protected].
Update: 7/21/2025, 10:00 AM
Thank you for your continued patience. Academic Innovation remains in close coordination with UTS and Adobe to resolve the login issue affecting adobe.com.
Update: 7/18/2025, 4:40 PM
Thank you for your patience as we continue to work through the login issue affecting adobe.com. Academic Innovation is continuing to work with UTS and Adobe to resolve the issue as quickly as possible.
Posted: 7/18/2025, 9:40 AM
Academic Innovation is aware of an issue currently preventing users from logging into adobe.com. Users who are already logged into Adobe or the Creative Cloud desktop app should not be affected and can continue using services as normal. Our team is actively working with UTS and Adobe to address the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
SERVICE RESTORED
University Technology Solutions (UTS) has resolved the issue that was affecting access to UTSA.edu and several application services. We appreciate your patience and apologize for any inconvenience this may have caused. If you continue to experience issues or have any concerns, please email [email protected] or call 210-458-5555.
University Technology Solutions (UTS) is aware of a network related issue affecting access to UTSA network resources. This issue is preventing access to UTSA.edu websites and several application services. UTS technicians are working to resolve this issue as soon as possible. We will provide more information as it becomes available.
Resolved 4:40 PM: The issue affecting Zoom services has been resolved. If you continue to experience any issues, please contact us at [email protected]. We apologize for any inconvenience this may have caused.
Update 4:00 PM: Zoom has implemented a fix, and services are starting to recover. Our team will continue to monitor its status and provide additional updates as needed.
Original Alert: Zoom is currently experiencing an unplanned service interruption. Engineers are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience this has caused.
Update 2/17/2025 @ 7:10 PM: The login issue affecting Canvas and Zoom has been resolved. Users should now be able to login without any issue. We appreciate your patience and understanding while UTS worked to address the issue. If you continue to experience any difficulties, please email [email protected] or call 210-458-4520.
Update 2/17/2025 @ 4:20 PM: We are still actively working to resolve the login issues affecting Canvas and Zoom. If you are already logged in, your session should not be affected unless you log out. We appreciate your patience and will provide further updates as we have more information.
Original Alert 2/17/2025 @ 3:10 PM: Academic Innovation has received reports of login issues affecting Canvas and Zoom, and our team is actively investigating. If you were already logged into Canvas or Zoom, your session should not be affected. We apologize for the inconvenience this has caused.
Update 11/22/2024 @ 12:00 PM: The issue affecting Canvas has been resolved, and the site is now fully operational. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please email [email protected] for assistance.
Original Alert: Canvas is currently experiencing an unplanned service interruption. Engineers are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience this has caused.
The issue regarding Canvas slowness and “504 Gateway Time Out” errors has been resolved. If you continue to encounter issues, please email [email protected].
The cause of the network outage has been identified, and systems are beginning to come back online. Please be patient if it takes a few minutes for everything to be restored.
With the start of the semester, we are seeing higher activity in Canvas and Simple Syllabus, leading to occasional slowness during peak times. Academic Innovation is actively working with the vendors to address this as quickly as possible. We appreciate your patience and understanding during this time.
Update 11/20/2024 @ 10:15 AM: Panopto engineers have addressed the issue, and our site is now operational. Their team continues to monitor system performance. We apologize for any inconvenience this may cause.
Original Alert: Academic Innovation has received notice that Panopto is experiencing an unplanned service interruption. Panopto engineers are aware and actively investigating this issue as an urgent priority. We apologize for any inconvenience this may cause.
Update 7/16/2024 @ 12:42 PM: Panopto engineers have addressed the issue, and our site is now operational. Their team continues to monitor system performance. We apologize for any inconvenience this may cause.
Original Alert: Academic Innovation has received notice that Panopto is experiencing an unplanned service interruption. Panopto engineers are aware and actively investigating this issue as an urgent priority. We apologize for any inconvenience this may cause.
Update 6/17/2024 @ 11:11 PM: A Panopto fix has been successfully implemented, and the issue is now resolved. If you continue to encounter issues, please email [email protected].
Original Alert: Academic Innovation has received notice that Panopto is experiencing a performance degradation in processing. Panopto engineers are aware and actively investigating this issue with urgent priority. We apologize for any inconvenience this may cause.
Update 6/12/2024 @ 1:01 PM: The fix has been successfully implemented, and the issue is now resolved. If you continue to encounter issues, please email [email protected].
Original Alert: Academic Innovation has received reports of slowness with Canvas. Canvas engineers are aware of the issue, and a fix has been implemented. We apologize for any inconvenience this may have caused.
Academic Innovation has received reports of duplicate Achieve attempts being recorded in the Canvas Gradebook. This is causing assignments to be marked as late and students to receive an email notification each time grades are synced. We are actively working with Macmillan Support to resolve this issue.
There is no upcoming scheduled maintenance.
Start Time: Thursday, October 2, 2025, at 3:00 AM CT
End Time: Thursday, October 2, 2025, at 3:45 AM CT
Description:
Please be advised that Canvas will undergo scheduled maintenance on Thursday, October 2, 2025, starting at 3:00 AM CT and lasting approximately 45 minutes. This maintenance impacts only certain Canvas features (Files and New Quizzes). All other Canvas functionality will not be affected.
Course Files – Maintenance Window: up to 45 minutes
During this time, users may experience interruptions when downloading files. Uploading files should not be affected.
New Quizzes – Maintenance Window: up to 15 minutes
During this time, users may experience disruptions when accessing New Quizzes.
To avoid issues, please do not submit file assignments or start New Quizzes during this window.
Start Time: Saturday, October 25, 2025, at 10:00 AM CT
End Time: Saturday, October 25, 2025, at 4:00 PM CT
Description:
Please be advised that Turnitin and Gradescope will undergo scheduled maintenance on Saturday, October 25, 2025, starting at 10:00 AM CT and lasting approximately 6 hours. During this time, users will be unable to access Turnitin. Gradescope users will be unable to access the tool via Canvas or access code similarity reports. All other functionality will be operational via the gradescope.com website and the Gradescope Mobile App. We apologize for any inconvenience this may cause.
Start Time: Saturday, August 9, 2025, at 10:00 AM CT
End Time: Saturday, August 9, 2025, at 4:00 PM CT
Description:
Please be advised that Turnitin and Gradescope will undergo scheduled maintenance on Saturday, August 9, 2025, starting at 10:00 AM CT and lasting approximately 6 hours. During this time, users will be unable to access Gradescope. We apologize for any inconvenience this may cause.
More Details: Turnitin/Gradescope Scheduled Maintenance Notification
Start Time: Saturday, March 29, 2025, at 10:00 AM CT
End Time: Saturday, March 29, 2025, at 10:30 AM CT
Description:
Please be advised that Turnitin will undergo emergency maintenance on Saturday, March 29, 2025, starting at 10:00 AM CT and lasting approximately 30 minutes. During this time:
More Details: Turnitin Scheduled Maintenance Notification
Start Time: Saturday, April 12, 2025, at 9:00 PM CT
End Time: Sunday, April 13, 2025, at 12:00 AM CT
Description:
Please be advised that Panopto will undergo scheduled maintenance on Saturday, April 12, 2025, starting at 9:00 PM CT and lasting approximately 3 hours. During this time, users will be unable to watch or record Panopto videos. We apologize for any inconvenience this may cause.
More Details: Panopto Scheduled Maintenance Notification
Start Time: Saturday, November 2, 2024, at 5:00 AM CT
End Time: Saturday, November 2, 2024, at 7:00 AM CT
UPDATE 11/2/2024 @ 8 AM: The Simple Syllabus scheduled maintenance has been completed, and the system is now fully operational. Thank you for your patience during this update. If you encounter any issues, please email [email protected].
UPDATE 11/2/2024 @ 7 AM: The scheduled maintenance for Simple Syllabus is still in progress, extending beyond the anticipated time. We appreciate your patience and understanding as the Simple Syllabus team works to complete the update. We will provide another update as soon as the system is fully operational.
Original Alert: Simple Syllabus will be unavailable due to scheduled maintenance on Saturday, November 2, 2024, from 5 AM to 7 AM CT. This maintenance is necessary to improve system reliability and is in direct response to the performance issues experienced at the start of the semester.
We apologize for any inconvenience this may cause and appreciate your patience as we work to ensure a better experience.
The vendor behind our Canvas/myUTSA Account data integration will be conducting scheduled maintenance tonight, February 28th, starting at 8:00 PM and lasting until tomorrow, February 29th, at 1:00 AM. During this time, real-time updates will not take place, and the “Grade Transfer” Tool to submit midterm grades will be unavailable. Any changes, such as enrollment drops, will be processed once the maintenance is completed. We apologize for any inconvenience this may cause.
Start Time: Thursday, April 4, 2024, at 1:05 AM CT
End Time: Thursday, April 4, 2024, at 3:05 AM CT
Description:
Canvas will be undergoing scheduled maintenance on Thursday, April 4, 2024, between 1:05 AM and 3:05 AM. During this time, Canvas will be unavailable for approximately 5 minutes.
We highly recommend not completing any assignments, tests, discussions, or other activities during this window. We apologize for any inconvenience this may cause and appreciate your patience during this upgrade.
Start Time: Thursday, April 4, 2024, at 1:05 AM CT
End Time: Thursday, April 4, 2024, at 3:05 AM CT
Description:
Canvas will be undergoing scheduled maintenance on Thursday, April 4, 2024, between 1:05 AM and 3:05 AM. During this time, Canvas will be unavailable for approximately 5 minutes.
We highly recommend not completing any assignments, tests, discussions, or other activities during this window. We apologize for any inconvenience this may cause and appreciate your patience during this upgrade.
UPDATE:
The Panopto maintenance initially scheduled for Friday, November 3, 2023, has been postponed. A new date will be announced at a later date.
More Details: Panopto Scheduled Downtime Notification
Start Time: Saturday, August 3, 2024, at 7:00 PM CT
End Time: Saturday, August 3, 2024, at 9:30 PM CT
Update @ 8:50 PM:
Panopto engineers have completed the emergency maintenance that took place earlier this evening. If you encounter any issues with the tool, please email [email protected]. We thank you for your patience and apologize for any inconvenience this may have caused.
Description:
Please be advised that Panopto will undergo emergency maintenance today, August 3rd, starting at 7:00 PM CT and lasting until 9:30 PM CT. During this time, users will be unable to watch or record Panopto videos. We apologize for any inconvenience this may cause.
More Details: Panopto Scheduled Downtime Notification
Start Time: Tuesday, August 9, 2022, at 12:00 AM CT
End Time: Tuesday, August 9, 2022, at 12:10 AM CT
Description:
Panopto will be undergoing scheduled maintenance on Tuesday, August 9, 2022 between 12:00 AM – 12:10 AM.
During this time:
For general technology alerts and upcoming maintenance, please visit University Technology Solutions’ (UTS) alerts page.
There are currently no active alerts.
Academic Innovation has received reports that the MEDIAL Library is currently unavailable. Our team is actively working to restore services as soon as possible. We apologize for any inconvenience this has caused.
Academic Innovation has received reports of Blackboard displaying 404 errors when downloading Microsoft Office files using the latest version of Microsoft Edge. This issue is due to a new feature released in Edge that opens Office files in the browser. To get around this error, you will need to disable this feature using the following steps:
There is currently no scheduled maintenance.
Start Time: Thursday, January 13, 2022 at 1:00 AM CT
End Time: Thursday, January 13, 2022 at 5:00 AM CT
Description:
On Thursday, January 13, 2022, Blackboard Collaborate Ultra will be upgraded to the latest release. This upgrade will occur from 1:00 am to 5:00 am CDT. Blackboard engineers will try to minimize downtime and do not plan on using the entire maintenance window. However, they will use the whole maintenance window if necessary. Collaborate Ultra users will experience intermittent availability during this maintenance window.
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Information: 210-458-4011